“This is probably my most favorite pizza place. It’s not your normal pizza joint! They have many other offerings, their salads are so good. The pesto sticks – amazing. The service is really good. They run a tight ship there. The General Manager, Jason, always makes sure we get taken care of. When I dine in, I always ask for Stacy. She’s a sweetheart. The people making the pizzas always welcome us in. My grandson loves how they sometimes throw the pizza dough in the air. It’s like dinner and a show!”

Thank you, Betty, and thank you to Jason, Stacy and the entire Fairfield team.

Find us here on Yelp.

The post 5 Star Yelp Review for the Fairfield Store appeared first on Mary's Pizza Shack.

Our WOW Wednesday feature this week is Carmen, from at our Dixon location. Carmen, pictured above with General Manager Ryan, recently took a catering order for a business and helped them maximize their savings, making sure that their satisfaction was top priority!

Creating Partnerships

Customers love ordering Mary’s for catering, whether it’s for office lunches, staff get-togethers, or for bribing employees to stay late [we don’t judge!], and Carmen, who has been with our Mary’s in Dixon for several years, is familiar with almost all of our catering “regulars.” When Carmen makes the delivery, she also is sure to tell businesses about our Business Partner Program so that they can receive both personalized service AND substantial discounts on catering orders.

On a recent order, Carmen was preparing to go out for delivery, and noticed that this was a business she had talked to before about the program but an order for which she didn’t see the Business Partner Discount.

She approached Ryan, and asked if the company had signed up for the program; after all, they seemed delighted to find out about it when she last spoke with them. After checking our database, sure enough – they had recently signed up, but wasn’t in the habit yet of mentioning their status as Partners while ordering.

Ryan applied the discount, the customers were beyond thrilled at Carmen’s service, and they also ended up saying on their order. Fantastic catch by Carmen!

Are you a Business Partner?

Does your business regularly order for the office? We would love to talk with you and get you signed up for our program. Click here to begin or here to Request a Catering Quote.

Have a WOW Moment to Share with Us?

We love to get feedback, both good and bad. We strive to WOW our guests every day, and your comments help us improve our food and service. If you have feedback about your dining experience, please complete this form. All information will be kept confidential; we value our guests and would never sell or share your information. We look forward to hearing from you!

The post WOW Wednesday: Carmen appeared first on Mary's Pizza Shack.

Our WOW Wednesday feature this week is Makenna, from at our Napa location. Makenna, pictured above, helped a customer out with their delivery order in a moment when it all could have gone wrong!

Working Together

There’s nothing better than a hot pizza or fresh pasta delivered to your door. That’s why our customer’s love ordering from our full menu offered for delivery. It is the perfect compliment to a family get-together or party with friends.

On one Sunday evening, a couple called the Napa restaurant for delivery and placed their order. After the order was placed, Makenna began looking up the address to plan her route.

To her dismay, the customer’s address was in Sonoma – it turns out the customer had likely meant to call our Plaza location. Makenna stepped into action; she called the guest and explained the mistake, BUT Makenna informed the customer that she would call the Plaza location herself and handle the order transition from one store to the next.

WOW!

Working together, both Makenna and our Plaza location were able to take care of the guest and get them exactly what they needed. Incredible work, Makenna! Thank you for going above and beyond for our guests.

Have a WOW Moment to Share with Us?

We love to get feedback, both good and bad. We strive to WOW our guests every day, and your comments help us improve our food and service. If you have feedback about your dining experience, please complete this form. All information will be kept confidential; we value our guests and would never sell or share your information. We look forward to hearing from you!

The post WOW Wednesday: Makenna appeared first on Mary's Pizza Shack.

Our WOW Wednesday feature this week is Ana, server at our Petaluma West location on East Washington. Ana, pictured above with one of our long-time regular customers, went out of her way to make a special request extra special for the customer!

No Request is Too Big!

Ana had a guest one evening that asked what kind of hot sauce we carried. She told them Tabasco and Sriracha. The customer asked if we had Tapatio but she said no. Before their food came out Ana ran to the store and purchased some Tapatio for our guest (unbeknownst to them). Surprised and delighted, they asked why she went out of her way!

Ana stated that she understands what it’s like to not have your hot sauce on hand, and that she was happy she could do this for them.

Thank you Ana for being there for our customers!

Have a WOW Moment to Share with Us?

We love to get feedback, both good and bad. We strive to WOW our guests every day, and your comments help us improve our food and service. If you have feedback about your dining experience, please complete this form. All information will be kept confidential; we value our guests and would never sell or share your information. We look forward to hearing from you!

The post WOW Wednesday: Ana appeared first on Mary's Pizza Shack.

Our WOW Wednesday feature this week is Erica, long-time server at our Boyes Hot Springs location. Erica, pictured above with one of her managers, always goes out of her way to make our guests feel a part of our family.

Recruiting for our Team

One evening, Erica had a table with a little girl who is absolutely in love with Mary’s Pizza. Every time she comes in she loves to do her Kid’s Make Pizza, and then go watch it as it is placed in the oven. On this particular night, as Erica was bringing out the Kid’s Make Pizza, she also brought out a Mary’s t-shirt, name tag, and apron. The little girl just absolutely loved being in full uniform while making her own pizza. The little girl felt very special and her parents were all smiles.

Have a WOW Moment to Share with Us?

We love to get feedback, both good and bad. We strive to WOW our guests every day, and your comments help us improve our food and service. If you have feedback about your dining experience, please complete this form. All information will be kept confidential; we value our guests and would never sell or share your information. We look forward to hearing from you!

The post WOW Wednesday: Erica appeared first on Mary's Pizza Shack.

Our WOW Wednesday feature this week is Oscar, Pizza Maker extraordinaire at our Napa location. Oscar’s management team recognized his willingness to go above and beyond his “job” to make our customers feel at home.

A Birthday Fist Pump

Oscar was making pizzas on a busy night. The servers were starting to get a little behind, so Oscar personally took one of the pizzas that had just come out to the table. When he delivered it, he started chatting with the guest who had ordered it, an elderly woman that had come in by herself. She told Oscar that it was her birthday that evening, but didn’t want to bring a lot of attention to herself.

Oscar wished her a happy birthday and went back to let the server know, helped make the birthday dessert and took it to her. Instead of singing happy birthday, he quietly wished her once more a happy day, gave her a friendly fist pump and went on with his day. The customer was both happy and moved that he did not embarrass her, and let the General Manager know it was one of the nicest things someone could have done to help ring in year 90. Way to go, Oscar!

Have a WOW Moment to Share with Us?

We love to get feedback, both good and bad. We strive to WOW our guests every day, and your comments help us improve our food and service. If you have feedback about your dining experience, please complete this form. All information will be kept confidential; we value our guests and would never sell or share your information. We look forward to hearing from you!

The post WOW Wednesday: Oscar appeared first on Mary's Pizza Shack.

Our WOW Wednesday feature this week is Rich, General Manager at our Windsor location. Anyone who has met Rich has been uplifted by his personality, and impacted by his generosity. He embodies what makes Mary’s such a special place in our communities!

Care for Customers

We have a pair of incredible regular customers that frequently visit us, sit down and dine-in our restaurant, Mary and her son Phillip. Phillip has an ailment that affects his muscles and has a hard time getting around. He uses a walker and struggles at times when using it.

One day Mary came in alone and asked for food to-go. Rich asked where her son was and why they aren’t dining in with us. Mary told Rich that she had forgotten the walker at home before they left, and so she would just have to bring the food home with them.

Rich knows Phillip enjoys getting out and was probably sitting in the car disappointed. Rich called on one of the cooks in the kitchen to assist him. The two of them went out to the car and helped Phillip into the restaurant and to a table. Mary and Phillip were deeply moved that Rich did this for them. The cook and Rich waited for them to finish their meal, then they both got Phillip out to his car. He had a full tummy and a big smile on his face when they pulled out for home.

A Christmas Visit

This WOW was written to us by another General Manager, who wrote a personal letter of gratitude for Rich and his personal care for their family.

On Christmas Eve, as we sat with our baby on her first Christmas, some friends from work as well as my wife and I were gathered in the living room.

We heard a loud KNOCK on the door. My wife looked at me big eyed and said, “Who is that?!” Sounds like a policeman knock. We hesitantly opened the door and to our surprise, it was Santa Clause, Big Red, Saint Nick himself!

He comes bursting through the door with a jolly voice, “HO HO HO! Merry Christmas!” We were SHOCKED and downright speechless. It only took a few seconds, though, to realize it was Rich Volz, General Manager extraordinaire and Santa Clause!

He picked up our daughter and they shared a smile, he rocked her, wished us all a Mary Christmas and he was OUT!!! The whole experience was astonishing to me, the generosity of one man, to forfeit his Christmas Eve to bring joy to others embodies the true spirit of what Christmas is all about.  Thank you, Rich.

Have a WOW Moment to Share with Us?

We love to get feedback, both good and bad. We strive to WOW our guests every day, and your comments help us improve our food and service. If you have feedback about your dining experience, please complete this form. All information will be kept confidential; we value our guests and would never sell or share your information. We look forward to hearing from you!

The post WOW Wednesday: Rich appeared first on Mary's Pizza Shack.

Our WOW Wednesday feature this week is Ryan, General Manager at our Dixon location. Ryan sees the need, and he jumps into action for our customers as well as community members!

Helping Hand

Upon leaving for the evening on one of his shifts, Ryan saw someone in front of the restaurant with the hood of their car up as if something was wrong. He stopped and asked if everything was okay, and if they needed a jump. The guy said he wasn’t sure what the problem was, but his gauge was reading that the car was overheating.

Ryan checked the coolant fluid and saw there was coolant spilled inside.  He suggested to the guest to get a jug of coolant, fill it to get to where he needs to be, then check for a leak.  Sure enough, the car started up without issues, and we now have a forever grateful guest that will never forget this kind gesture!

Have a WOW Moment to Share with Us?

We love to get feedback, both good and bad. We strive to WOW our guests every day, and your comments help us improve our food and service. If you have feedback about your dining experience, please complete this form. All information will be kept confidential; we value our guests and would never sell or share your information. We look forward to hearing from you!

The post WOW Wednesday: Ryan appeared first on Mary's Pizza Shack.

Our WOW Wednesday feature this week is Jason, General Manager at our Fairfield location. Jason’s commitment to making our guests and crew members feel a part of our family even outside the four walls of our restaurant is a perfect demonstration of the way Mary ran her restaurant almost sixty years ago.

A Mentor

Jason received a call from a former employee, and they called to say “thank you!” When they interviewed with Jason years ago, he gave them a shot, and not only that, but taught the employee a lot during the time they worked for Jason. The crew member had recently moved to Seattle, landed a really great job with the potential to become a successful career, owing a lot of the business skills they learned to Jason. He was the best manager they had worked for, and little known to Jason at the time: the crew member was going through a handful of personal issues at home when they originally worked for Mary’s. Jason’s work ethic, solid mentoring and personal advice helped improve their outlook during that time of transition, ultimately setting them up for the success they were realizing in Seattle.

Taking Care of our Guests

On his way to work, Jason stopped by another local restaurant to grab a bite to eat for breakfast. He saw another Mary’s regular customer walking into this establishment around the same time, and said “hello.” The regular customer was an elderly man that frequented several of the locally owned restaurants in the area, and was a favorite of the crew at Mary’s, so Jason sat down and chatted with the customer over breakfast, and even purchased his meal when Jason found out over conversation that it was the customer’s 90th birthday just a few weeks before.

Thank you to Jason for making an impact in the lives of our crew members and guests even beyond the four walls of our restaurant!

Have a WOW Moment to Share with Us?

We love to get feedback, both good and bad. We strive to WOW our guests every day, and your comments help us improve our food and service. If you have feedback about your dining experience, please complete this form. All information will be kept confidential; we value our guests and would never sell or share your information. We look forward to hearing from you!

The post WOW Wednesday: Jason appeared first on Mary's Pizza Shack.

Our WOW Wednesday feature this week is Sara, General Manager at our Petaluma West location. She recently hosted a special Kid’s Tour of our restaurant, and we wanted to share with you all about it!

Girl Power!

Girl Scout Troop #10239 came in for a Kids Tour. They were learning about “Woman in Business.” And What a great idea to come in and see how how our Mary did it! Sara made the Tour extra special: she read Mary’s story on how Mary started her Shack from the pots and pans from her home and with her family right by her side.

Sara also gave them her background with Mary’s as well. Sara has moved up every rank in the restaurant, so this was both inspirational and fun to share. They each made their own pizzas, did a tour of the restaurant and Sara also showed them all the photos of Mary’s family. They were excited and proud of what our Mary has done for her family.

Have a WOW Story for Us?

We love to get feedback, both good and bad. We strive to WOW our guests every day, and your comments help us improve our food and service. If you have feedback about your dining experience, please complete this form. All information will be kept confidential; we value our guests and would never sell or share your information. We look forward to hearing from you!

Want to book your own Kids Tour?

Contact your local Shack to book your organization’s Kid’s Tour today! Also, be sure to check out all of our school programs!

The post WOW Wednesday: Sara appeared first on Mary's Pizza Shack.