WOW Wednesday: Carmen

When our Crew Members go above and beyond for our customers or employees, we love to recognize it through our WOW Program!

Our WOW Wednesday feature this week is Carmen, from at our Dixon location. Carmen, pictured above with General Manager Ryan, recently took a catering order for a business and helped them maximize their savings, making sure that their satisfaction was top priority!

Creating Partnerships

Customers love ordering Mary’s for catering, whether it’s for office lunches, staff get-togethers, or for bribing employees to stay late [we don’t judge!], and Carmen, who has been with our Mary’s in Dixon for several years, is familiar with almost all of our catering “regulars.” When Carmen makes the delivery, she also is sure to tell businesses about our Business Partner Program so that they can receive both personalized service AND substantial discounts on catering orders.

On a recent order, Carmen was preparing to go out for delivery, and noticed that this was a business she had talked to before about the program but an order for which she didn’t see the Business Partner Discount.

She approached Ryan, and asked if the company had signed up for the program; after all, they seemed delighted to find out about it when she last spoke with them. After checking our database, sure enough – they had recently signed up, but wasn’t in the habit yet of mentioning their status as Partners while ordering.

Ryan applied the discount, the customers were beyond thrilled at Carmen’s service, and they also ended up saying on their order. Fantastic catch by Carmen!

Are you a Business Partner?

Does your business regularly order for the office? We would love to talk with you and get you signed up for our program. Click here to begin or here to Request a Catering Quote.

Have a WOW Moment to Share with Us?

We love to get feedback, both good and bad. We strive to WOW our guests every day, and your comments help us improve our food and service. If you have feedback about your dining experience, please complete this form. All information will be kept confidential; we value our guests and would never sell or share your information. We look forward to hearing from you!

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