When our Crew Members go above and beyond for our customers or employees, we love to recognize it through our WOW Program!
Our WOW Wednesday feature this week is Makenna, from at our Napa location. Makenna, pictured above, helped a customer out with their delivery order in a moment when it all could have gone wrong!
There’s nothing better than a hot pizza or fresh pasta delivered to your door. That’s why our customer’s love ordering from our full menu offered for delivery. It is the perfect compliment to a family get-together or party with friends.
On one Sunday evening, a couple called the Napa restaurant for delivery and placed their order. After the order was placed, Makenna began looking up the address to plan her route.
To her dismay, the customer’s address was in Sonoma – it turns out the customer had likely meant to call our Plaza location. Makenna stepped into action; she called the guest and explained the mistake, BUT Makenna informed the customer that she would call the Plaza location herself and handle the order transition from one store to the next.
Working together, both Makenna and our Plaza location were able to take care of the guest and get them exactly what they needed. Incredible work, Makenna! Thank you for going above and beyond for our guests.
Have a WOW Moment to Share with Us?
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